Commonly asked questions about Accounting
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Q. How does your billing cycle work?
Screenings are billed monthly on the 1st of every month for the prior month’s screenings. For example, screenings ordered...
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Q. I received a credit card transaction receipt. What is this fee for?
It is either for background screenings ordered the previous month or for an annual or monthly subscription fee that...
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Q. What are the additional fees for on my invoice?
Most of the time it is for mandatory county or statewide court fees.
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Q. How much credit is left on my account for free background screenings?
At this time, that information is unavailable online. Please contact Accounting at 1-800-319-5581 to check your balance.
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Q. How much of my prepayment balance is left on my account?
At this time, that information is unavailable online. Please contact Accounting at 1-800-319-5581 to check your balance.
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Q. How much of my credit memo is still available on my account?
At this time, that information is unavailable online. Please contact Accounting at 1-800-319-5581 to check your balance.
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Q. Can I update my billing information online?
To update your billing information online, please send an email to: billing@protectmyministry.com and include the current Company Name, Mailing/Billing...
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Q. Can I update my credit card information online?
Yes. Click on this link: https://www.protectmyministry.com/ccupdate/ to be redirected to a secure environment to update your information. Our secure...
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Q. Can I update my e-Check information online?
Yes. Click on this link: https://www.protectmyministry.com/echeck/ to be redirected to a secure environment to update your information. Our secure...
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Q. What payment options are available?
Protect My Ministry accepts all major credit cards (American Express, Discover, MasterCard, and Visa), e-Check/ACH, and traditional paper check....
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Q. Can I view my invoice online?
At this time, invoices cannot be viewed online. To request a copy of an invoice, please email: billing@protectmyministry.com. Invoices...
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Q. Since each person pays for their own screening, why did I receive an invoice?
Candidates do pay for their own screening and the statement provided to you was for your records.
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Q. Why is the price for my screenings different from what I was quoted?
Please email billing@protectmyministry.com regarding your pricing discrepancy and we will investigate. If a credit is due, one will be...
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Q. How are my invoices sent to me?
Most invoices are sent via email. Other options include fax or standard U.S. mail. To update your preference, please...
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Q. Why was I charged another Ministry Mobilizer subscription fee without my consent?
According to initial terms, subscription fees automatically renewal each year, unless the subscription is cancelled in writing. To submit...
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Q. Can I view billing information on the site?
Unfortunately, at this time, you cannot view billing information on the site. Please contact the Billing Department at (800)...
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Q. Why are there additional fees with some employment and education searches?
Most larger businesses or universities outsource their employment or student records. The fees these vendors charge are passed along...
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Q. What do I do if I want to cancel my account?
Unfortunately, we do not provide a way for you to cancel your account online. Please contact Client Services at...
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Q. Will I receive a credit once I cancel my account?
All background screening services are final once you’ve completed the background screening request. At times, we will provide credits...